We're installing Amelia and are facing some hick-ups.
Is it normal that the support is taking 3-4 days to reply and are answering something different compared to what we ask about?
When we are doing a transfer to a new system, and are attemting to make it seamless for the existing customers, and are on a deadline, it's not very helpful that it takes several days (even when admin log-in has been provided).
We understand your concern, but this depends on the queue (number of tickets) that we have. Please note that we are a small team and we are doing our best to provide the best possible solution to each user, but sometimes the questions might be confusing since Amelia has a lot of features and thus we have to ask for additional details.
Also, please note that we don't work on the weekends. Sorry for the delayed answers and inconvenience.
Hi, Last week, before the weekend, it took 3-4 days to have a reply, and the replies wasn't even in alignment with what was being asked. It isn't the so good to need to wait yet another 4 days for follow up....
As explained previously, we go through tickets in the order in which they are received and/or responded to and also depending on the queue (number of tickets). Sometimes it might take a longer time to respond if it is required to troubleshoot the issue.
Sorry again for the inconvenience and thank you for your understanding!
Hi,
We're installing Amelia and are facing some hick-ups.
Is it normal that the support is taking 3-4 days to reply and are answering something different compared to what we ask about?
When we are doing a transfer to a new system, and are attemting to make it seamless for the existing customers, and are on a deadline, it's not very helpful that it takes several days (even when admin log-in has been provided).
What is support time normally for people?
Hello Deva-Laya,
We understand your concern, but this depends on the queue (number of tickets) that we have. Please note that we are a small team and we are doing our best to provide the best possible solution to each user, but sometimes the questions might be confusing since Amelia has a lot of features and thus we have to ask for additional details.
Also, please note that we don't work on the weekends. Sorry for the delayed answers and inconvenience.
Thank you for your understanding!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hi, Last week, before the weekend, it took 3-4 days to have a reply, and the replies wasn't even in alignment with what was being asked. It isn't the so good to need to wait yet another 4 days for follow up....
Hello Deva-Laya,
As explained previously, we go through tickets in the order in which they are received and/or responded to and also depending on the queue (number of tickets). Sometimes it might take a longer time to respond if it is required to troubleshoot the issue.
Sorry again for the inconvenience and thank you for your understanding!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables