We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I need to export and import the appointments in another website.
How can I do this?
Thank you,
Giulia
Hello Giulia,
Thanks for reaching out to us.
In the Appointments section, there is an option, in the upper right corner that you can use to export the appointments in CSV format. Unfortunately, currently, there is no import option for appointments, but we are looking forward to adding this in the future.
Other than exporting, you can also migrate the files, by cloning the website.
You can do that by using the Duplicator plugin. It will generate a couple of files that you can transfer to the new domain and it will create an exact copy of your website.
The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, you can use the All-in-One WP Migration plugin.
- Other than cloning your website, there's a way to migrate only Amelia's database tables.
There are around 47 tables with wp_amelia_ prefix that need to be moved. Please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_ tables.
Besides that, you also need to go to wp_options and search for option_name "amelia_settings" - that returns one row, so you need to copy the option_value and paste it in the same field on the other site.
Note that this contains all info from your old website, so you will need to replace the URLs in this cell.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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