We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have my site set up so that bookings go through Amelia using WooCommerce as the payment gateway.
Once the booking is made I can log in as an admin click the booking on the calendar, then click the payment tab and I can see a link to the WooCommerce order - this works perfectly how I need it to.
I have set up employee who can login and see their bookings, I need them to be able to do the same, click the booking on their list of assigned bookings and then be able to press the payment tab and select the order (as I have information that needs to be submitted on the order page)
How can I get that link to display when an engineer selects their assigned order?
If they can't access it via the payment tab, can we add a link in the booking information somewhere?
Need urgent help on this please.
Hello Michael,
Thank you for reaching out to us.
In order to allow existing WordPress users to be linked to an employee in Amelia, we recommend installing the "User Role Editor" plugin. It allows you to assign another WordPress user role to an existing user, so if you add the "Amelia Employee" user role to a "Subscriber" (for example), you will be able to link this WP user with the employee in Amelia. Please note - it is not recommended to mix users and roles, so please do not assign any additional user roles to Administrator accounts. Also, we do not recommend adding multiple user roles of Amelia to a single user (Amelia Manager and Amelia Employee, for example). Roles have their own capabilities and if you combine them, the plugin will run into a conflict it can't resolve (a paradox, so to speak).
Kind Regards,
Uros Jovanovic
[email protected]
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thanks for the reply.
do you understand what I mean about accessing a woocommmerce order directly from the Amelia booking. I can see a order number click it and it takes me to the linked woocommerce order
can that same function be achieved when logging in as an employee
Hello Michael,
Thank you for clearing that up.
Regrettably, Amelia's built-in features do not currently offer this option. If you'd like to propose this feature, you can do so by visiting the following link: https://features.wpamelia.com/
We value input from our customers, and the higher the number of votes a feature receives, the greater priority we assign to incorporating it in upcoming updates.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables