We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Amelia team,
I suddenly have a problem when our customers book an appointment via Amelia, everything works until the end, including payment (via PayPal). When it is clicked on "Confirmation" at the end, the window closes without something happening. There is no booking and no confirmation email.
Do you know what we're doing wrong? The tool has worked so far and as far as I know, we have not changed anything.
Thank you so much!
Best regards
Bastian Schloen