We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Customers are having trouble accessing their customer panel.
Although I have deactivated the "require password for login" setting (as per the attached photo), customers when they make the payment receive the link to enter their email and receive the access link to the panel.
but the link continues to take you back to a page that requires email and password, showing an error message (as per the attached photo).
How should I proceed?
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Hello there,
Thank you for reaching out to us.
As far as we can see you have turned off Amelia option to automatically create Amelia customer
Please try and enable this option and test as a new customer from the incognito window or some other browser where you are not logged in as an admin and then try to log in to customer panel and let us know how it goes.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Unfortunately the problem was not resolved.
The details to log in and change the password arrive in the customer's email inbox but it continues to give the same error (as in the screen sent previously) not allowing access.
What I wanted, however, was to completely remove the fact of entering the username and password and reset it to how it was previously, that is, the link arrived on the email you entered and from that you had direct access to the customer panel, but despite the require option password for login is disabled however it continues to ask for username and password
Hello againn,
That is strange. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again Cristian,
We will take a look at this now and as soon as we have more information we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables