my client detected a very critical problem with the appointment booking with Amelia. An employee has been booked multiple times. So a single employee had two appointments at the same time which is a big conflict (see screenshot)!
As I investigated this problem I found out that this happens when all employees (8) are fully booked, you can book a 9th time before the booking is closed. Therefore one employee has two appointments. The booking should close when all 8 employees are booked and not on the 9th time.
I saw that other Amelia users have the same issue since a few months. I hope for a quick solution as my client is very unhappy with this situation.
Hi Amelia Support Team,
my client detected a very critical problem with the appointment booking with Amelia. An employee has been booked multiple times. So a single employee had two appointments at the same time which is a big conflict (see screenshot)!
As I investigated this problem I found out that this happens when all employees (8) are fully booked, you can book a 9th time before the booking is closed. Therefore one employee has two appointments. The booking should close when all 8 employees are booked and not on the 9th time.
I saw that other Amelia users have the same issue since a few months. I hope for a quick solution as my client is very unhappy with this situation.
Kind regards,
Corinna
Hello Margarita,
Can you please let me know which version of the Amelia plugin you have installed on your website?
If you are not on the latest version (7.3), please install it by following this article:
Updating the plugin to the latest version
Please let me know if that resolves the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi,
I have updated the plugin and we will see if it will help us to resolve the issue.
Thanks.
Margarita
Hello Margarita,
Glad to hear that.
I am looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables