We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi Amelia Support Team,
my client detected a very critical problem with the appointment booking with Amelia. An employee has been booked multiple times. So a single employee had two appointments at the same time which is a big conflict (see screenshot)!
As I investigated this problem I found out that this happens when all employees (8) are fully booked, you can book a 9th time before the booking is closed. Therefore one employee has two appointments. The booking should close when all 8 employees are booked and not on the 9th time.
I saw that other Amelia users have the same issue since a few months. I hope for a quick solution as my client is very unhappy with this situation.
Kind regards,
Corinna
Hello Margarita,
Can you please let me know which version of the Amelia plugin you have installed on your website?
If you are not on the latest version (7.3), please install it by following this article:
Updating the plugin to the latest version
Please let me know if that resolves the issue.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi,
I have updated the plugin and we will see if it will help us to resolve the issue.
Thanks.
Margarita
Hello Margarita,
Glad to hear that.
I am looking forward to your update on this.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables