Hello. I know there is an option to send a cancellation link via notifications, but is there any way to send confirmation links, so that a customer receives a text or email with a link that he/she needs to click in order to confirm their appintment, after which the status changes to "approved"?
There is, but this is "reserved" for the employee. The employee is the one who needs to approve or cancel the appointment. The customer is the one who needs to book an appointment and then the employee decides the status, thus you can find the placeholder for confirmation in the notifications, but for the employee.
So, for example, you can add this placeholder for the pending appointment template, and when the customer book an appointment, the employee can confirm through email.
Hello. I know there is an option to send a cancellation link via notifications, but is there any way to send confirmation links, so that a customer receives a text or email with a link that he/she needs to click in order to confirm their appintment, after which the status changes to "approved"?
Hello Dominika,
Thanks for reaching out to us.
There is, but this is "reserved" for the employee. The employee is the one who needs to approve or cancel the appointment. The customer is the one who needs to book an appointment and then the employee decides the status, thus you can find the placeholder for confirmation in the notifications, but for the employee.
So, for example, you can add this placeholder for the pending appointment template, and when the customer book an appointment, the employee can confirm through email.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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