but strange: when I do a payment, stripe gives me in their log the message, that still the test-key is submitted. How to solve this?
2) How can I filter or use the customer data in the system without the need to export them? This is not very practical; I like to use the data e.g. for mailings etc.
Thank you for reaching out to us and for your patience.
Can you please go through these steps in this Video we made for using Stripe?
We explained what you can do in order to test if your Stripe functionality works as it should with Amelia with the Stripe Test Mode.
We also pointed out some troubleshooting,
for example, it can happen if you already switch Stripe in Amelia Payment settings to "Test Mode",
and if you leave it like that.
In Test Mode, you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank in that moment).
If you already checked all of this, and still can't isolate the issue,
with your permission, we can try our own Stipe Test on your site,
and then we will revert everything as it was?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello,
1) I just did set up the payment with stripe;
but strange: when I do a payment, stripe gives me in their log the message, that still the test-key is submitted. How to solve this?
2) How can I filter or use the customer data in the system without the need to export them? This is not very practical; I like to use the data e.g. for mailings etc.
That you,
kind regards,
Olav
Hello Olav,
Thank you for reaching out to us and for your patience.
Can you please go through these steps in this Video we made for using Stripe?
We explained what you can do in order to test if your Stripe functionality works as it should with Amelia with the Stripe Test Mode.
We also pointed out some troubleshooting,
for example, it can happen if you already switch Stripe in Amelia Payment settings to "Test Mode",
and if you leave it like that.
In Test Mode, you won't be able to perform transactions with real/live cards.
Or in other words, if Amelia is left in Test Mode, and you try a real card, you will get an error.
-
Another issue can also happen if you switch from Test to Live Mode,
but if you somehow did not input the correct Live Stripe Credentials in Amelia settings ( or left them blank in that moment).
If you already checked all of this, and still can't isolate the issue,
with your permission, we can try our own Stipe Test on your site,
and then we will revert everything as it was?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Uros, thank you for the reply;
there is no test mode active, and live keys are inserted.
I tried again today - and now it worked; although I changed nothing.
Thank you,
kind regards,
Olav
Hello Olav,
Glad to hear that the issue has been resolved.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables