We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
can can I allow 2 appointments with the same email at the same day?
Thank you very much,
kind regards,
Olav
Hello Olav,
Thanks for reaching out to us.
Yes, you can, as long as it's not the same timeslot in the same day, since Amelia will recognize that there is already a booked timeslot on that email. This means that the customer can book two different timeslots for the same day with the same email.
There is also an option called ''Check customer's name for existing email when booking''. If this is enabled Amelia will check if there is already an "existing customer" and it will prevent him from using different first and last names when booking.
This can be found in the User Roles settings under Customer
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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