We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3556653
Can't complete booking as Amelia tries to assign an unavailable employee for a selected time slot
Closed

Comments

  •  7
    Yamato started the conversation
    January 8, 2024 at 2:56am

    Hi Amelia team, let me report a bug as Amelia 7.3 might have the following issue with Step-by-Step Booking Form 2.0.

    Given multiple employees are set for a different date.

    1. Open the Step-by-Step Booking Form 2.0. The employee dropdown box is hidden.
    2. First, on the calendar screen, select Jan 8th at 10:00 which is only available for "Employee X (ID: 1)".
    3. Changing my mind, go back to the calendar, and then select Jan 9th at 10:00 which is only available for "Employee Y (ID:2)".
    4. When I try to complete the booking, the "Time slot is unavailable" error occurs because Amelia tries to assign "Employee X (ID: 1)", not "Employee Y (ID:2)".

    Expectation: Complete booking with "Employee Y (ID: 2)"

    After having this issue, I have been receiving multiple calls from our customers that they can't book the slot they desire. I hope this issue is resolved as soon as possible.

    Thank you!

    Attached files:  timeslot issue.png

  •  7
    Yamato replied
    January 8, 2024 at 4:49am

    Since this issue is very critical for our booking experience, I tried a temporary workaround as follows.

    File: stepForm.fe59bb9b.js
    I modified the following code from:

    if(!a.providerId&&a.date&&a.time)

    to:

    if(a.date&&a.time)

    to let Amelia reassign a proper "providerId" for the selected timeslot.

    I'm not pretty sure if this workaround affects other features as the JavaScript code has been minified and obfuscated. But so far, it works for me. 

    I appreciate it if you could review my fix and consider future updates based on my findings. Thank you!

  •  1,705
    Uroš replied
    January 11, 2024 at 2:30pm

    Hello Yamato,

    Thank you for sharing the solution for that with us here.

    I will have this checked with our developers and let you know if this will cause any other issues with the Amelia plugin.

    I appreciate your patience.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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