Hello there,

Thank you for reaching out to us.

Sorry for the late reply, we were away due to national holidays. 

1. How the calendar is block? I can't select dates. - Service work hours depend on what you set in employee work hours. So please check if you have added this service in employee work hours or if you have some buffer times that overlap so that none of the days and time slot are available.

The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

2. I would like to know how to set only the calendar and payment section for each service. (Without the dropdown service) I mean in my website I have a landing page for each service, so I don't need a dropdown service on the checkout form. Is possible create a different form for each product? - Yes, of course. You can do that via our shortcodes Amelia Shortcodes and Front-end Implementation

1. [ameliastepbooking service=1] if you want to show the booking form for the service with ID 1.

3. When I made the purchase, the payment was made 2 times. I need the refund as soon as possible please.
I have two identical licenses in my account and I have already requested a refund. - If you requested a refund you should get it within 7 business days. In case you do not get it for some reason feel free to reach put to us again. But there should be no issues. 

Please when you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding. 

Hello there,

We can not see all the data on the screenshots such as buffer time, etc. Perhaps it would be better and faster if we took a look inside your setting on the site.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us. 

Hello again,

This page is not working and we can not log in in any way and we get 404 error

Can you please check this and send us correct URL and also please change our role temporarily to admin we can not do testing with manager role.

Looking forward to your reply. 

Hello again Federico,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello again Federico,

The issue here is that you have set 16 hours buffer time

We have now turned this off you just need to purge the cache. Buffer time counts in service length and in this case your service last 9 hours but buffer time it is 25 hours and for that reason, nothing is available on the calendar. 

You have in service settings the minimum time required before booking option. Perhaps this option can help you achieve what you need. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello again Federico,

You are most welcome, and we are glad that we were able to help you. 

Just in case we will mention that you can set the minimum time required before booking for each service in service settings. Hope this helps. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead.