1. When I modify any aspect of an already scheduled event, such as the price range or capacity, all the attendees receive an email notification about the changes, even if the date and time remain the same. This becomes problematic when I have to update a particular event multiple times, leading to attendees receiving multiple emails. These emails often reiterate the unchanged date and location, which can be confusing and annoying since only other settings were altered.
2. When the people pay the deposit for an event, the don't receive a receipt.
3. Please watch the following video, I can't make my services to display on the amelia step-by-step booking form.
Sorry for the late reply we were away for the holidays.
1. You have events detailed changed notifications. If you do not want to send this to your customers you can just turn this notification off in notifications section
2. We do not have receipt or invoices yet, but the invoice option is planned to be implemented in the near future
3. Services must be added to employee work hours. Service work hours depend on employee work hours.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding and we hope this helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Hi there,
there few things I would love you to check.
1. When I modify any aspect of an already scheduled event, such as the price range or capacity, all the attendees receive an email notification about the changes, even if the date and time remain the same. This becomes problematic when I have to update a particular event multiple times, leading to attendees receiving multiple emails. These emails often reiterate the unchanged date and location, which can be confusing and annoying since only other settings were altered.
2. When the people pay the deposit for an event, the don't receive a receipt.
3. Please watch the following video, I can't make my services to display on the amelia step-by-step booking form.
https://drive.google.com/file/d/1n2zmrIbSA98hq4BT7Y93d7jSwZ639-cP/view?usp=sharing
Hello there,
Thank you for reaching out to us.
Sorry for the late reply we were away for the holidays.
1. You have events detailed changed notifications. If you do not want to send this to your customers you can just turn this notification off in notifications section
2. We do not have receipt or invoices yet, but the invoice option is planned to be implemented in the near future
3. Services must be added to employee work hours. Service work hours depend on employee work hours.
The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.
When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:
My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.
You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.
When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily.
Our policy is to have one issue or question per ticket because of the reasons that are described already.
Thank you for understanding and we hope this helps.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
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