We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I have someone book an event on my website, it goes to pending and I have to manually set it as approved.
In the service settings as well as normal setting integration, I set the default as approved, why is it showing up as pending, and I have to manually accept.
Can you see whats going on? Its for the infrared and sauna part
Hello there,
Thank you for reaching out to us.
Please check what is minimum capacity set for that service. If it is for example 5 then the first 4 customers will get pending status and only when the 5th customer books then all 5 customers will get approved status.
Hope this helps.
Kind Regards,
Marko Davidovic [email protected]
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Thanks for the suggestion, but that doesn't seem to be the case. If you look here, the minimum booking is 1, but when someone books, I still have to manually approve.
Attached files: Screen Shot 2024-01-05 at 3.51.40 PM.png
Hello again,
Can you please check what status is set in your service settings like this
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables