Hello, we've programmed everything on our website so that users receive email notifications, and everything is working properly. Now, we want to enable SMS notifications, but it's not working. We're unable to connect to an account, and when we try to sign up, it doesn't work either.
We are awaiting your response. Thank you in advance.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
ping smsapi.wpamelia.com
Also, can they whitelist this IP address: 116.203.87.139?
The good news is that we've been using Amelia to schedule appointments for a week.
The bad news is that when customers add their mobile phone number, half of them receive an automatic cancellation two seconds after receiving the confirmation. Additionally, we've paid $50 for the SMS.
We absolutely need to resolve this issue as soon as possible. We eagerly await your response. Thank you for your understanding.
Hello, we've programmed everything on our website so that users receive email notifications, and everything is working properly. Now, we want to enable SMS notifications, but it's not working. We're unable to connect to an account, and when we try to sign up, it doesn't work either.
We are awaiting your response.
Thank you in advance.
Same here. No response from Amelia support.
Hello Patrick,
Thank you for reaching out to us.
First of all please check if you are using the latest version of Amelia (see attachment).
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
Updating the plugin to the latest version
After that, please try sending an SMS to your number to send a test notification to check if it worked or not.
Please note: SMS often has a status queued but is actually sent.
It is not refreshed automatically.
You have to press the little refresh icon next to the "queued" status, to see the actual message status.
If it does not work, can you please reach out to the DevOps of your server (or reach out to your hosting provider, and ask them to ask the DevOps) if they can ping our server?
Also, can they whitelist this IP address: 116.203.87.139?
I look forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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This stopped working on the 31st December for all my sites using Amelia - you cannot log into Amelia SMS or sign up for a new Amelia SMS account.
https://smsapi.wpamelia.com/
The SSL is expired. How can this go on for this kind of time? This is crazy!!!!!!!
Hello Jonah,
Can you please test it out now and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
I have good news and bad news.
The good news is that we've been using Amelia to schedule appointments for a week.
The bad news is that when customers add their mobile phone number, half of them receive an automatic cancellation two seconds after receiving the confirmation. Additionally, we've paid $50 for the SMS.
We absolutely need to resolve this issue as soon as possible.
We eagerly await your response.
Thank you for your understanding.
Hello Patrick,
Thank you for the update on this.
Please check the following article on this:
Appointments are automatically canceled
Let me know if that helped you or not.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables