We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
While booking at the client information level (nam, email, etc.) it seems to appear a white gap to select something but I do not know why and it is impossible to delete it and it is a mandatory field. I have 3 different servicies and on the "bono 3 meses" it is not appearing but for the other 2 servicies yes. I would like to delete this field but I do not know where. Over the servicies level at the settings of Amelia it seems every service to be custom the same way so I do not know where can I modify to delete this mandatory empty field. I have attached some pictures
Thanks,
Attached files: IMG-20240101-WA0017.jpg
IMG-20240101-WA0013.jpg
Hello there,
Thank you for reaching out to us.
All custom field that you can create and that you have created you can find in custom fields section in the left bottom of Amelia settings like this
There you can manage and delete the fields that you do not need and you can assign or unassign the fields as you wish.
This should help.
Kind Regards,
Marko Davidovic [email protected]
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