We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3552841
Amelia SMS not working
Closed

Comments

  •  6
    Brad started the conversation

    Hi there I noticed my Amelia SMS didn't send a reminded for my upcoming appointment tomorrow Jan 2nd. The last time it worked was Friday Dec 29th to notify me of my Saturday Dec 30th appointments. I checked that my Chron was still there (had problems in the past with it deleting often) The chron was ok, but when I visited the Amelia-notification-amelia SMS page its asking me to log in. It's not accepting my log in and it's not allowing me to use the recovery feature. 

    How can I get access to take back control of this feature ?


  •  2
    Wojciech Dymek replied

    the same for me and my friend. sms stopped working.

    I think its the system failure

  •  1
    Amadou Cisse replied

    Hi there, 

    Same for me. SMS stopped working and Unable to log in the sms notification panel.


  •  2
    Tehmoor replied

    Same issue here, updating Amelia has not helped. This is the error code from backend, php notice- 

    [02-Jan-2024 08:37:28 UTC] PHP Notice: Trying to get property 'status' of non-object in /var/www/8570f386-3168-49bd-9100-f97b78888f23/public_html/wp-content/plugins/ameliabooking/src/Application/Services/Notification/SMSAPIService.php on line 121


  •  1
    Mikkel replied

    Same here.

  •  3
    Jonah replied

    +1

    It looks like its due to an expired SSL on the API server

    {"message":"Amelia SMS API request successful","data":{"status":null,"error":[60,"SSL peer certificate or SSH remote key was not OK","SSL certificate problem: certificate has expired"]}}


    Attached files:  Screenshot 2024-01-02 at 2.16.10 PM.png

  •  4
    [email protected] replied

    Same here. Any feedback from support team?

  •  1
    nathaniel brown replied

    This happened 31st Dec - I run multiple sites with Amelia, all have problems

  •  3
    Jonah replied

    This is completely 100% unacceptable. How can they leave an expired ssl for 3 days now? Doesnt everyone use autossl these days?

    This is extremely disappointing and completely breaks trust in this company.

  •  1,729
    Marko replied

    Hello everyone,

    Please accept our deepest apologies, first, we thought that it was a ping issue since we have seen this type of issue before. However since we noticed that more users had the same issue on the same day as a proactive measure, we promptly escalated this matter to our development team for thorough investigation. Subsequent analysis revealed an issue with the SSL certificate. 

    We have successfully addressed the issue, and you should now be able to log in without any issues. 

    Once again we sincerely apologize for any inconvenience caused and appreciate your understanding. 

    Kind Regards, 

    Marko Davidovic [email protected]

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