We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, one of our existing employee's outlook is not syncing with Amelia. When I log into wordpress and view her employee profile there is no option to log in or out of outlook at all... not sure how to get this back? Everyone else is fine just Angela Tondelstrand not syncing... - can someone please help?
I am having the same problem. As per page 2 on the attached, I have updated the integration settings for the Outlook calendar per the Amelia documentation. When I try to link employees to their outlook calendar, that field is missing. When I populate integration settings for google calendar settings, the google calendar field appears in the employee record. Outlook integration has worked in the part up to the end of November 2023.
Attached files: Employee outlook integration.pdf
I have resolved this issue using this fix - https://tmsplugins.ticksy.com/ticket/3552138/
Hello Chloe,
Glad to hear that the issue has been resolved.
I will have this ticket closed.
Kind Regards,
Uros Jovanovic
[email protected]
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