Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #3551780
Critical error
Closed

Comments

  • Eduardo started the conversation
    December 29, 2023 at 8:53pm

    I have a problem with Elementor and Amelia, after amelia update, both of them are incompatible on my website, when I enable both plugins I get a critical error screen if i try to enter to my website, and when I disable one of them, they all work fine but I need both enabled, and just 2 days ago I installed the free version to see how it works, which I loved and I plan to buy the initial version but I don't know how to solve the incompatibility problem. :(

  •  1,707
    Marko replied
    January 3, 2024 at 6:25am

    Hello there,

    Thank you for reaching out to us.

    We do not have a conflict with Elementor with Full version so there should be none with lite also. Perhaps something else is causing this on your end. 

    Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,

     FTP credentials

     and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),

     so our developers can debug the plugin, and see what's going on?

    If you're not able to provide us with a staging site, can you clone your website?

    If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

    The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

    Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

    Kind Regards, 

    Marko Davidovic [email protected]

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