We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I have a critical problem on all forms amelia....
The booking doesn't appear anymore and when I look at the block a strange code appears...
It's a disaster for me, and discredits my business!
Thank you in advance for your responsiveness and help.
Attached files: Capture d’écran 2023-12-29 à 12.17.39.png
Hello there,
Thank you for reaching out to us.
We can see that your site is under construction.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
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Hello again,
We went on your site but we do not see the issue. We can see booking forms on the page
If you have an issue on some other page please let us know where the issue is so that we can take a closer look again.
Happy New Year.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Look this page : https://www.noo-family.fr/consulter-avocat-en-ligne/
This one too... noo-family.fr/consulter-assistante-sociale-en-ligne
All the pages..
Hello again,
On this page we do not see Amelia booking form and we do not see the error that you have sent us. Also we went through all 129 pages and we can not find the page called "consulter-avocat-en-ligne"
In this case can you send us a short one minute video of the issue?
Looking forward to your reply.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have made a record to show you : https://www.loom.com/share/16f488b5167142509e595cecd531c915?sid=1129ff96-2c85-4911-9e87-c45d7b628b26
Can you help me find a solution quickly? I'm very stressed about this problem and my company is very affected by it and I have a big meeting in the next few days.
In the link shared you can see my file and where the problem is.
Thank you for your understanding,
Sincerely Marina.
It's solved !
The problem was created by Jetpack !
Regards,
Marina
Hello again,
We were away due to holidays so for that reason we did not reply sooner and we are glad to to hear that you managed to resolve everything and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic marko.davidovic@tms-outsource.com
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables