Hello there,

Thank you for reaching out to us.

Would you be able to provide us with a Staging site, along with WP-admin (Administrator) user,

 FTP credentials

 and the database access ( Either link with credentials for PHPMyAdmin or Hosting Panel),

 so our developers can debug the plugin, and see what's going on?

If you're not able to provide us with a staging site, can you clone your website?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Please reply in private mode so that no one else can see your reply except us.

Looking forward to your reply. 

Hello again,

I will reach out to our developers to see if they can send us the previous lite version and as soon as they send us feedback we will contact you again on this ticket. 

Hello again we are sorry to hear that but we respect your decision and we wish you all the best.