Hello there,

Thank you for reaching out to us.

You as an employee get your name but if you want to get customer's name you need to add that placeholder to your notifications. 

You can change and create notifications based on placeholder that you place in notifications template. You can find those in notifications section like this

There you decide what data will be sent to customers and to employees. You can design templates per your needs.

This should help. 

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.