We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Following the latest auto-update of wpDataTables embedded tables and charts no longer display on my WordPress site. The following error text is displayed -
Error
You are trying to load a table of an unknown type. Probably you did not activate the addon which is required to use this table type.
What corrective action do I need to take?
Thanks in advance
Dave
Hi Dave,
This error/issue can happen when a User somehow downgrades from the full/Premium version of our Plugin to the Lite/free installation.
Then the Plugin realises there is a table type which is not available in the free version and throws that message.
-
Here is how you can solve this without losing any data.
If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed.
-
Please follow the steps explained here,
it is a step-by-step explanation of how you can safely remove the Lite version and install + activate the Full version.
Let us know how it goes and if you have any questions.
Kind Regards,
Miloš Jovanović
[email protected]
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Hi Milos,
Thank you for that advice. It worked perfectly.
regards
Dave