Hello Evi,

Thank you for reaching out to us.

Can you please let me know if you have configured scopes for Zoom as this could cause such issue?

After you’ve entered the App Information, by clicking on the “Continue” button, you’ll be taken to the Feature section, which can be skipped. So, again, click on the “Continue” button and you’ll be taken to the Scopes section in Zoom.

In there, you need to add the following scopes:

• View all user meetings;
• View and manage all user meetings;
• View all user information;
• View users’ information and manage users.

Simply click on the “+ Add Scopes” button, and search for the 4 scopes mentioned above:

Even though these scopes are listed in Zoom, copying and pasting “View all user meetings” (for example) won’t return any results, so just search for one keyword from the scopes above. In the previous example, searching for “meeting” returned the scope we want to activate.

For easier navigation, all 4 scopes are under “Meeting” and “User” scope categories (seen on the left in the screenshot above).

Also, once you select a certain scope, you can search for another one, and then for another one until all 4 are selected. Only then should you click on the “Done” button in the bottom right of the Scopes popup.

When you’re done adding the scopes, verify that the 4 scopes mentioned above are included, and then click on the “Continue” button in the lower right corner.

Hello Evi,

Thank you for the update on this.

Can you please let me know which version of the Amelia plugin you have installed on your website?

Looking forward to your reply.

Hello Evi,

Thank you for the update on this.

 Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.