We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Clients are making appointments (for car detailing) on my website using Amelia. I am using woocommerce (integrated with square) to take payments when a user is booking an appointment. Some of the orders people are making are not showing up under the orders tab or anywhere on my website. The only way i can see that appointments are being booked is by looking in my square app account under transactions. It shows the source of the payment/booking as woocommerce. Another weird thing is it shows the order numbers as ones that were already used over 2 years ago. The orders that end up showing up in woocommerce orders (and in square) have correct orders numbers.
Below are images of order numbers on square of recent orders that match order numbers from 2021 on the website.
You can see that the orders with correct order numbers show up on woocommerce and square but the orders with old order numbers only show up on square. The source for those orders still says woocommerce and I have called the clients and they confirmed they made the booking regularly on the website. I have also checked the clients history – some are returning, some are new. There seems to be no pattern.
If you need a wp-admin login to help, I can provide privately.
Your help is my last attempt to make this work before i try another solution.
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Hello there,
Thank you for reaching out to us.
Can you please make sure that you are using 7.2 version of Amelia? Is your license still active? We can not check this since you contacted us in pre-purchase category not in Amelia category with you purchase code.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Sorry for the delay was away for holidays.
Yes we are using Amelia 7.3 and yes our license is active. Where can I reply for you to check?
Hello again,
No worries, you can always open a ticket in Amelia category and there you need to enter the purchase code. This refers to new tickets. For this one please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
If some WooCommerce orders are not showing up in the Orders tab or anywhere on the website, the cause might be the WooCommerce Pre Order Plugin. This plugin handles the pre-order process, causing some orders to not appear. Often, this problem occurs due to changes in pre-order status settings or lack of configuration. In such cases, this problem can be resolved with the help of correct settings and custom coding of WooCommerce Pre Order Plugin.