We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Bonjour, j'ai un soucis lorsque je souhaite créer un nouvel employé dans ma liste Amelia, le message d'erreur me dit que l'adresse mail est déjà utilisé. en effet les clients doivent d'abord créer leur compte sur mon site et ensuite je leur donne l'accès a Amelia. comment puis je procéder, j'ai bien tenter d'envoyer un mail pour réinitialiser le mot de passe mais le lien ne fonctionne pas. comment puis je résoudre ce problème ?
Attached files: Capture d’écran 2023-12-18 à 17.15.56.png
Hello Julien,
Thank you for reaching out to us.
At the moment, there is no option to create two users in Amelia with the same email. You will need to change the email of that customer and then create an employee with that same email.
Please let me know if that helps you.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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