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  Public Ticket #3545509
Amelia's calendar does not appear
Closed

Comments

  • Ricardo started the conversation
    December 18, 2023 at 12:59pm

    Hello, I use Amelia's calendar to schedule online teleconsultations. After the customer selects the product and goes to scheduling, the page with the calendar does not appear. the error message appears. I have already checked all the settings and the product is activated.

    Attached files:  Captura de tela 2023-12-18 094242.png

  •  900
    Stefan replied
    December 18, 2023 at 2:36pm

    Hello Ricardo,

    Thanks for reaching out to us.

    Please check these points:

    1. Are these services visible on the site? 

    9142153063.png

    2. If they are, is the employee assigned to these services?

    3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

    4053371065.png

    In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

    4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

    5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

    Let us know if it works.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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