Hello there,

Thank you for reaching out to us.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

This is not good this will create a conflict of roles. Each user must have only one role so that Amelia can function properly. 

So employee must have only employee role, customer must only have customer role. etc.

So you need to create WP user and give him Amelia employee role and then you will be able to add it in the employee modal.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.