Hello rosy,

Thanks for reaching out to us.

Apologies, i can see that this is your first ticket opened on Ticksy, i'm not sure if you tried to contact us via email ?

Anyway, we would rather try to assist in activating the Amelia plugin. It's a pretty simple process, once you install the plugin, go the Settings (Amelia) and click on the Activation settings. Here you need to enter the purchase code and Amelia will automatically recognize the code and domain.

Please, try and let me know if it works.

Hello rosy,

I can see your email with the problem explained.

Unfortunately, you cannot just enter the purchase code and update Lite to the full version like that.

The Lite version needs to be deactivated/deleted, and the full version installed to be able to activate the license and use all features of the plugin.

You can download the full version by logging into our store with the credentials you received when you purchased the plugin via e-mail.

I hope it helps.