We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have set up my site using Amelia as the booking platform, the calendar works great. I assign an engineer to the appointment.
The engineer then logs in using the employee portal (https://inspectre.org/engineer-login/), the employee see's his appointments for the day and presses the edit (pen symbol)... from here he can edit the appointment details (see screenshots attached). When the employee selects 'extra' I have set up an extra called 'Parts Required' from here he can add the amount (in £'s). He then presses 'save' which updates the booking.
The customer can then login to the client portal and see their booking (https://inspectre.org/customer-panel)
For some reason, when the engineer updates the price with extra's and presses save it defaults to a different engineer... meaning that the booking no longer shows up in the employee's portal
Attached files: Screenshot 2023-12-15 at 00.04.15.png
Screenshot 2023-12-15 at 00.04.04.png
Screenshot 2023-12-15 at 00.03.43.png
Hello Michael,
Thank you for reaching out to us and for your patience.
Can you please let me know which version of the Amelia plugin you have installed on your website?
Looking forward to your reply,
Kind Regards,
Uros Jovanovic
[email protected]
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