We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am setting up your application for a medical practice. Among the services, there are some that involve multiple doctors, and each doctor takes a different amount of time to perform the service. How can you set a different time for the same service for different doctors?
Hello Jacopo,
Thanks for reaching out to us. As you said, you would need to create multiple employees (that will represent the employees) and set the work hours for each employee separately. When you create a working schedule for each employee, you can assign them to work on the same service. Later, on the booking form, the customer will have the option to choose the employee and then the service and it will display the timeslot availability for that service, but based on the selected employee's working schedule.
Also, to mention, timeslot availability depends on the combination of service duration and employee work hours. For example, if the service duration is 2h, and the employee's work hours are 09 - 17, the employee will be able to cover the slots in increments of 2h, so 09 - 11, 11 - 13, 13 - 15, etc.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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Hello, thank you for your response. However, I believe I may not have been able to convey my issue properly. A service is carried out by two employees. The first one requires 30 minutes, while the second, for the same service, takes 45 minutes.
Hello Jacopo,
Well, the employee working schedule follows the service duration. That being said, if the service duration is 45 minutes, then the employee working schedule needs to be configured to cover the same service duration.
If you set the service duration to 45 minutes and one of the employee has the working schedule set to 30 minutes, he will not be able to cover those 45 minutes.
I hope i cleared a bit.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables