We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have a few services with a variety of times.
I want to allow someone to buy a package which allows for them to buy 15 hours per month to be used on whatever combination they want.
How do I do this?
Hello Taya,
Thanks for reaching out to us.
When it comes to the "Packages" features, you can configure the package duration, price, and payment options, but they need to include the services, so when the customer buys a package, he can later book appointments for each service. So, there is no option to distribute "hours", since you can set the total number of appointments per package that the customer can use to book appointments for services included in the package.
I recommend checking out the article regarding the Packages to see how this feature works.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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