I set work hours for employees in Asia/Kolkata timezone and 9 AM IST to 9 PM IST but on the front end (in the booking form), the timings are different or could be in a different timezone. I'm facing difficulties with this confusion and so as my customers. Please help to correct it
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
I see this ticket was closed with no response. This is an ongoing issue, as Amelia just ignores all time settings.
I have New York set as timezone in Wordpress. I then set timezone as New York in php.ini. I then enabled "Show bookings in customer's time zone" and the times are off by 5 hours on the front end.
I am in North Carolina, which is the same exact time as New York.
So, Amelia just ignores all settings and seems to always use UTC. How do we fix this?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
There is not an option to click "Private Reply" as this ticket was created by someone else. I keep seeing the answer you give to everyone and we do not see it working that way...ever.
Can you provide an alternative way to get you our login credentials? (I can open a new ticket as well)
https://neuphony.com/wp-admin/admin.php?page=wpamelia-employees#/employees
I set work hours for employees in Asia/Kolkata timezone and 9 AM IST to 9 PM IST but on the front end (in the booking form), the timings are different or could be in a different timezone. I'm facing difficulties with this confusion and so as my customers. Please help to correct it
Hello Ria,
Thank you for reaching out to us.
Issues like this can occur if your WordPress site is set to be in a different time zone. Since Amelia doesn't have any time zone settings, it inherits the time zone from WordPress. If your time zone is in UTC+/- format, please change it by selecting the city near you. Also, please check if you enabled "Show bookings in customer's time zone" in Amelia's General settings.
If you are in a different time zone than your WordPress site is, and you've enabled this option, the times on front-end will show available time slots in your time zone, which will be the time you set in back-end +/- the time difference (depending on where you are in regards to the time zone set in WordPress' General settings).
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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I see this ticket was closed with no response. This is an ongoing issue, as Amelia just ignores all time settings.
I have New York set as timezone in Wordpress. I then set timezone as New York in php.ini. I then enabled "Show bookings in customer's time zone" and the times are off by 5 hours on the front end.
I am in North Carolina, which is the same exact time as New York.
So, Amelia just ignores all settings and seems to always use UTC. How do we fix this?
Hello,
Thank you for reaching back out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
There is not an option to click "Private Reply" as this ticket was created by someone else. I keep seeing the answer you give to everyone and we do not see it working that way...ever.
Can you provide an alternative way to get you our login credentials? (I can open a new ticket as well)
Hello,
Can you please create a separate ticket on this issue and I will assist you with it?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables