We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I don't know why i can't configure klarna payment. I use WP and mollie .
Have we needed API rest somethin else to active this configuration ?
More May have explains please
Thank you for contacting Mollie. My colleague transferred your request to our Technical Support team in order to further assist you. From our internal notes, I understand that you are having issues with Klarna payments.
The reason for this is because it seems that your Omnipay integration is using the Payment API but Klarna only works with the Order API:
https://github.com/thephpleague/omnipay-mollie?tab=readme-ov-file#example-using-the-order-api
Hi Bertrand,
Amelia does not handle the Payments when you use any of our Payment gateway integrations, but it just redirects the User after the Form to pay with your chosen payment processor.
If you are having issues for Klarna when you are using it through the Mollie integration;
Then a good idea is to try to switch from Mollie and test using Klarna with our WooCommerce integration in Amelia.
Just note, if you switch to WooCommerce, then it is not possible to have Mollie at the same time, but we have a lot of users that use WooCommerce, and it has a lot of official extentions/add-ons which you can combine to have a complete setup with WooCommerce.
You can check out more details how to configure the WooCommerce integration with Amelia here.
And i found this as an officially supported Klarna Checkout add-on on the WooCommerce Site.
Please check that out as well, and you should be able to set it up with Amelia.
Let me know if that helps.
Kind Regards,
Miloš Jovanović
[email protected]
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Very clear
I understnad now
Hi Bertrand,
Once again, i am truly sorry for all these inconveniences caused by the current issues we have with the Mollie integration; when we combine this issue with Klarna you reported, along with that 'pending' status from the other ticket, we do have a lot of improvements to work on for Mollie integration.
Our developers will do their absolute best to fix all issues with it;
And we will also keep following up on the other ticket in regards to the bug when a customer closes the window in the middle of Mollie payment steps;
We will report back about that as soon as possible;
And if we find any new useful information about this issue for Klarna, i will report back to let you know.
Thank you for your patience and understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables