We have a clients who sometimes CANCEL an appointment with less than 24 hour notice. We don't want to stop them from doing so but we can run a report to show who cancelled.
My question is when a client CANCELS does AMELIA store the date/time the cancellation occurred in the DB? I had a good look at I cannot see anything and I am just looking to see if there is anyway to compare the appointment/booking start date against the date/time cancelled? This way we can see if the cancellation occured less than 24 hours notice.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Hello,
We have a clients who sometimes CANCEL an appointment with less than 24 hour notice. We don't want to stop them from doing so but we can run a report to show who cancelled.
My question is when a client CANCELS does AMELIA store the date/time the cancellation occurred in the DB? I had a good look at I cannot see anything and I am just looking to see if there is anyway to compare the appointment/booking start date against the date/time cancelled? This way we can see if the cancellation occured less than 24 hours notice.
Hello Martin,
Thank you for reaching out to us.
Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wpamelia.com/
We carefully follow suggestions from our customers and the more vote the feature gets, the more priority we put on implementing that feature in one of the future updates.
Kind Regards,
Uros Jovanovic
[email protected]
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