As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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How is it possible to change a starting or ending date for a package that has already been paid for and registered in Amelia? I have monthly package where people can book as many appointments they want in one month. But they pre-purchase it and I want to register it in Amelia as soon as I receive information about the purchase. Sometimes up to 3 months ahead of time. I don't want to add separate package for each month or keep track of when they first register their package in Amelia.
Hello Riina,
Thanks for reaching out to us.
Unfortunately, there is no option to change the package details once it has been purchased by the customer. Once you make changes, this will be only applied to new packages, so you would need to assign them again to the customer or they would need to purchase a new package.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
I hope it helps.
Kind Regards,
Stefan Petrov
[email protected]
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