We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have a package but I need to have the appointment in my package be at the same time or somehow use multiple employees at the same time.
E.g. I am offering a couple pedi, the couple must book and have the pedi done at the same time. I can reduce the min and max appointment to 1 and have them only submit 1 date and time for checkout, but then it only uses one of my employees leaving the other to be booked up and leaving me one employee short for this service, as i will ideally want this to be executed at the same date and time with different employees in reality.
HELP!
Hello Erupt Media,
Thanks for reaching out to us.
I understand your use case, but, unfortunately, i have to disappoint you, currently, there is no option to assign multiple employees to work on the same service and the same time, especially since this is related to the Packages. The package can be purchased per customer, and that customer can only book appointments for each service included in a package, so there is no option to choose multiple employees at the same time.
I hope i cleared a bit.
Kind Regards,
Stefan Petrov
stefan.petrov@tmsproducts.io
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