Hi, I requested a refund several days ago through the store as Amelia lacks the features I need for my client, but I haven't yet received any communication regarding the refund. The option to request a refund is now disabled on my license, I'm assuming because I'm past the refund window - but this doesn't change the fact that I requested a refund before the window expired. Please get back to me ASAP.
I have exactly the same question. I also requested a refund within the refund window but have not received any communication. Not even a confirmation email. The option to request a refund is now disabled in my account too.
Please get back to me to give some kind of information.
Given the issues that Eveline and I have encountered, I'd suggest making sure people who request a refund receive an email confirmation with some information about how long a request can take to approve. That should avoid further confusion in the future.
Hi, I requested a refund several days ago through the store as Amelia lacks the features I need for my client, but I haven't yet received any communication regarding the refund. The option to request a refund is now disabled on my license, I'm assuming because I'm past the refund window - but this doesn't change the fact that I requested a refund before the window expired. Please get back to me ASAP.
Hello Anhkou,
Thank you for reaching out to us.
Since you have requested a refund successfully, you will receive your money back in 5-7 business days from the time you requested a refund.
Hope this helps you.
Please let me know if it does or doesn't.
Kind Regards,
Uros Jovanovic
[email protected]
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I have exactly the same question. I also requested a refund within the refund window but have not received any communication. Not even a confirmation email. The option to request a refund is now disabled in my account too.
Please get back to me to give some kind of information.
Hello Eveline,
It takes a couple of business days for that request to be approved.
If in some case, it doesn't, please let me know and i will have this handled.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I would like to cancel but it wont allow me to without a ticket number. can you please advise.
Given the issues that Eveline and I have encountered, I'd suggest making sure people who request a refund receive an email confirmation with some information about how long a request can take to approve. That should avoid further confusion in the future.
Hello Ankhou,
Thank you for your suggestion, I have this noted.
Rizwan, you would like to cancel what, your license or refund request?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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i dont require a refund, i just want any subscription cancelled for the future
Hello Rizwan,
Please provide me with the email of your license and I will assist you with this.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
It was done years ago I can’t find it. But it will be associated to [email protected]
Hello Rizwan,
I just canceled your license.
Please let me know if you have any other questions by creating a new ticket, I will have this one closed.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables