We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey Guys
I just heard from a customer, that it's really difficult to find the right country code for the phone number while filling out the contact informations in the booking form 2.0.
The problem is, that there's not really a logic, where the country code will appear!
It just should be sorted alphabetically but it isn't!
For example Switzerland appears in-between Congo and Cote d'Ivoire and this doesn't make any sense for the user...
Could you please improve that in one of your future updates?
Thanks and all the best,
Urs
Attached files: Bildschirmfoto 2023-12-09 um 19.41.38.png
Hello Urs,
Thanks for reaching out to us.
Thanks for pointing this out. I will forward this further to be fixed for future updates.
Should you require any additional assistance or if you notice something like this, feel free to reach out to us.
Kind Regards,
Stefan Petrov
[email protected]
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