We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When using Amelia I have problems with woocommerce plugin. The issue is that while purchasing a product, there is no email confirmation from neither Amelia nor woocommerce. This occcurs also when buying a product not connected to Amelia.
Hello there,
Thank you for reaching out to us.
1. Please check if xour notifications are working. You can send test mail and confirm that.
2. Next check if you have connected the service to a product in Amelia
3. This occcurs also when buying a product not connected to Amelia. - If they purchase product outside Amelia and if this is not Amelia product Amelia can not send notifications.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
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