We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello!
I want to set packages from my created services, but I can't do it, because the "packages" option isn't available from my Amelia Backend (screenshot attached).
Please give me some support.
I'm currently using Version 7.0
Attached files: 1.png
Is anybody there from Amelia team? Please, I need support!
Hello Marcelo,
Thank you for reaching out to us and for your patience.
Here is what you need to do:
1. Download the latest version of the Amelia plugin from the TMS Store.
2. Install it on your website, but make sure that you have the "Delete Amelia content" option disabled on the Amelia/Settings/Activation page.
3. Clear the cache and let me know if it works or not.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello Uros,
Thanks for your support. I followed your directions and now the plugin is working well!.
Kind Regards,
Marcelo.