We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Support Team,
I have activated the much-needed cart purchase function, however shortly I received complaints from my clients that there were no details in my emails, shortly I realized that cart feature doesn't allow me to use the previous handles.
This used to be my old template that doesn't work any longer:
Congratulations, you have successfully booked the %service_name%,
you will find all the necessary information in this email.
SESSION START TIME:
%appointment_date_time%
MEETING LOCATION:
%location_name%
%location_address%
%location_description%
YOUR PHOTOGRAPHER CONTACT:
%employee_first_name%
%employee_email%
%employee_phone%
PAYMENT SUMMARY(during booking):
Total price:
%appointment_price%
Deposit paid:
%appointment_deposit_payment%
EXTRAS SELECTED(during booking):
%service_extras_details%
RESCHEDULE, MANAGE PAYMENT, INFO:
Customer Panel Access Link
REMAINING AMOUNT PAYMENT:
%payment_link_woocommerce%
%payment_link_stripe%
With the current cart feature, It only allows me to use %cart_appointments_details% this handle, which indicates only the appointment date without any other relevant information.
I must find a workaround to this issue, How to find a way to preserve the information as shown above from my old template?
Thank you for your guidance.
Hello David,
Thanks for reaching out to us.
In the Notification template, when you select the Cart Purchase notification, in the lower right corner, you have the option to configure the placeholder %cart_appointments_details%
Here you can place all the placeholder that you've previously had and it should read that properly.
Please, let me know if it works.
Kind Regards,
Stefan Petrov
[email protected]
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Works as intended, thank you for your swift response.
It is now solved
Hello David,
Great! Thanks for providing the feedback.
If you have any other questions, please feel free to open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables