We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, I have a fairly urgent problem. When I assign a package of group lessons from the backend, when I go to book the lessons of the package for my client, Amelia does not let me save the appointment unless it has already been booked by at least one participant. How do I book group lessons for my clients like this? could you help me please. Thanks in advance
and I add a consideration, it would be useful to be able to set recurring package appointments, both from the backend and from the customer panel
Hello varia,
Thanks for reaching out to us.
When creating a package, you need to include the services, so they can be offered as a package. I suppose you are referring to services when you say "group lessons" or?
When you want to book a package for a customer, you would need to "add package" in the backend first and then book a package for a customer. Any admin will be able to book a package for a customer. Is there any other user role assigned to your WP user? We've seen before that the user is not able to book a package because of the conflict.
Regarding the recurring package, unfortunately, currently, there is no option within Amelia's features.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Looking forward to your reply.
Kind Regards,
Stefan Petrov
[email protected]
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