We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #3536696
Extra charge for after hours
Closed

Comments

  •  19
    ronnie started the conversation
    December 5, 2023 at 10:58am

    Hi,

    I understand that it's possible for the price to change dynamically based om the length of said service. I wanted to know if price can dynamically change based on:

    1. After hours (I'd like to charge more for evening service calss)
    2. Phone call vs. Video Call (I'd like to charge more for video calls)

    What's the best way to achieve this in Amelia's current implementation?

  •  876
    Stefan replied
    December 6, 2023 at 9:02am

    Hello Ronnie, 

    Thanks for reaching out to us, i hope you are doing great.

    I guess the best option is to define the after-hours first, and then assign the employee to work on those after-hours. For example, you have a service with an employee that has work hours 09 - 17, so this is the standard work hours. 

    Create a new employee, configure work hours according to the after-hours, and change the pricing to something higher. When a customer chooses the "standard" work hours, the pricing of the first employee will appear, when they choose the after hours, the pricing of the second employee with appear (the higher one)

    I would say that this "workaround" will work in both scenarios, but for the second one, i would make two services, again with the two employees where the employee one would have the "standard" price, but the second one has the higher price.

    I hope it's easy to understand, but please let me know if you have any other questions.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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