Appointment alert emails for customers and employees no longer work.
Appointments are synchronized on Gmail agenda. Could this be due to an antivirus? I use WP Cerber. Do you have any advice on how to set up WP Cerber or do you have any recommendations for another antivirus? Thanks for your help.
An issue with email notifications could be caused by several reasons:
Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
Your website has a PHP version of less than 7.
The credentials are not correct.
There's something else blocking the notifications from being sent.
If you're using Gmail, please check out this article for detailed setup instructions.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Appointment alert emails for customers and employees no longer work.
Appointments are synchronized on Gmail agenda.
Could this be due to an antivirus?
I use WP Cerber. Do you have any advice on how to set up WP Cerber or do you have any recommendations for another antivirus?
Thanks for your help.
Hello David,
Thank you for reaching out to us.
An issue with email notifications could be caused by several reasons:
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website and see what's going on.
Kind Regards,
Uros Jovanovic
[email protected]
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