Firstly, I would like to offer discounts to my various partners when they make a booking, but it is with great disappointment that I notice that despite its creation, the coupon is not active and moreover the part where they will have to enter the coupon seems inactive to me (see capture).
On the other hand, can you help me make it possible for customers to enter the location manually when booking? After all, we offer customers the option of choosing where they would like to receive the service, whether at home or with us.
Firstly, I would like to offer discounts to my various partners when they make a booking, but it is with great disappointment that I notice that despite its creation, the coupon is not active and moreover the part where they will have to enter the coupon seems inactive to me (see capture).
On the other hand, can you help me make it possible for customers to enter the location manually when booking? After all, we offer customers the option of choosing where they would like to receive the service, whether at home or with us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
2. For that purpose, you can add the Address type custom field on the Amelia/Custom fields page.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Hello,
I hope you are well.
I'm writing to you about 2 problems
Firstly, I would like to offer discounts to my various partners when they make a booking, but it is with great disappointment that I notice that despite its creation, the coupon is not active and moreover the part where they will have to enter the coupon seems inactive to me (see capture).
On the other hand, can you help me make it possible for customers to enter the location manually when booking? After all, we offer customers the option of choosing where they would like to receive the service, whether at home or with us.
Thank you and I look forward to hearing from you.
Attached files: Capture d’écran 2023-12-02 à 13.05.05.png
Capture d’écran 2023-12-02 à 13.02.55.png
Hello,
I hope you are well.
I'm writing to you about 2 problems
Firstly, I would like to offer discounts to my various partners when they make a booking, but it is with great disappointment that I notice that despite its creation, the coupon is not active and moreover the part where they will have to enter the coupon seems inactive to me (see capture).
On the other hand, can you help me make it possible for customers to enter the location manually when booking? After all, we offer customers the option of choosing where they would like to receive the service, whether at home or with us.
Thank you and I look forward to hearing from you.
Hello Ralph,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
1. Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
2. For that purpose, you can add the Address type custom field on the Amelia/Custom fields page.
Please let me know if that works for you or not.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello Ralph,
Thank you for the credentials.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
uros.jovanovic@tmsproducts.io
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables