I noticed a bug where if the URL for the booking page has an anchor in it (e.g. #booknow) it breaks the booking confirmation / thank you message from being displayed when redirecting back from the payment processor Mollie.
The #booknow in the redirect URL breaks the booking confirmation / thank you confirmation and also breaks the email notifications.
Note: As a temporary workaround, I have removed the anchor from the client's page and deployed this functionality via JS so that it doesn't alter the page URL.
You can still replicate this issue by manually adding any #anchor to the page URL before making a booking to see it breaking.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
I'm not sure if you read my ticket, if you did, you would see I explained I changed how we work our pages to avoid this issue, so me providing you with access won't help in this instance. I understand you have many tickets due to your sales, but these canned responses which essentially show the ticket hasn't been read properly aren't great.
It's an issue with your Mollie integration, specifically when Mollie is returning the user to the origin page they came from once payment is completed.
In my example, after payment in Mollie, the user was being returned to:
If the origin URL contains a page anchor in the URL e.g. mysite.com/bookingpage#booknow, this breaks the booking confirmation and also breaks the email notifications.
Your devs need to alter it so the URL it's returning users doesn't contain the anchor, or configure the confirmation modal etc to ignore any anchors in the URL.
Regarding the redirection for Mollie after booking.
Unfortunately, currently, we have this issue/limitation, for Mollie payments we are not able to set a redirection after booking.
We can see you made a workaround solution, if we understand with Custom JS, and we are happy to see that.
We will do our best to create a built-in solution for this redirection issue for Mollie in the future, but I can't say an ETA on it.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Hello,
I noticed a bug where if the URL for the booking page has an anchor in it (e.g. #booknow) it breaks the booking confirmation / thank you message from being displayed when redirecting back from the payment processor Mollie.
Steps to reproduce:
The #booknow in the redirect URL breaks the booking confirmation / thank you confirmation and also breaks the email notifications.
Note: As a temporary workaround, I have removed the anchor from the client's page and deployed this functionality via JS so that it doesn't alter the page URL.
You can still replicate this issue by manually adding any #anchor to the page URL before making a booking to see it breaking.
Hello there,
Thank you for reaching out to us.
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Looking forward to your reply.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
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Hi Marko,
I'm not sure if you read my ticket, if you did, you would see I explained I changed how we work our pages to avoid this issue, so me providing you with access won't help in this instance. I understand you have many tickets due to your sales, but these canned responses which essentially show the ticket hasn't been read properly aren't great.
It's an issue with your Mollie integration, specifically when Mollie is returning the user to the origin page they came from once payment is completed.
In my example, after payment in Mollie, the user was being returned to:
https://bellaammi.com/coaching/anxiety-coaching#booknow?ameliaCache=45_c8225a5be1_appointment
That link didn't display the booking confirmation modal, and email confirmations weren't sent.
But, if we had the same URL, without the page anchor in it, it worked fine:
https://bellaammi.com/coaching/anxiety-coaching?ameliaCache=45_c8225a5be1_appointment
If the origin URL contains a page anchor in the URL e.g. mysite.com/bookingpage#booknow, this breaks the booking confirmation and also breaks the email notifications.
Your devs need to alter it so the URL it's returning users doesn't contain the anchor, or configure the confirmation modal etc to ignore any anchors in the URL.
Hi Brendan.
Regarding the redirection for Mollie after booking.
Unfortunately, currently, we have this issue/limitation, for Mollie payments we are not able to set a redirection after booking.
We can see you made a workaround solution, if we understand with Custom JS, and we are happy to see that.
We will do our best to create a built-in solution for this redirection issue for Mollie in the future, but I can't say an ETA on it.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
We are truly sorry for the inconvenience.
Kind Regards,
Uros Jovanovic
[email protected]
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Hi Uroš,
Your devs could fix this bug by ignoring the page anchor in the url # in the code that presents the confirmation.
It's the presence of a page anchor that causes the bug, you don't need to set a redirection after booking.
Can you confirm this is going to be added to your devs bug tracker?
Hello Brendan,
This has been passed to our developers and will provide you with an update on this as soon as possible.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables