We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
Could you please tell me how can I reschedule appointments? Currently if I want to reschedule an appointment for another day and there are spots, Amelia doesn't allow me.
For example here I want to re-schedule this appointment that was originally on the 7th December. In the second image you can see my availlability.
In the first you can see it doesn't allow me to reschedule for the day 22-23 and 29-30 even if I have availability for new people as you can see.
Why it happened this and how can I solve when it occur? Cause right now i'm creating a second employees and move everything there but is not smooth as it would supposed to be.
Thank you in advance,
Attached files: Screenshot 2023-11-30 alle 15.01.51.png
Screenshot 2023-11-30 alle 15.02.40.png
Hello Amos,
Thank you for reaching out to us.
You can reschedule the appointment from a back end but if you already have some customers on other time slot you can not reschedule on that time slot.
So if you reschedule you can only reschedule to empty time slot. You can not reschedule to time slot that is already booked by some other customers in that case you need to cancel this appointment and then to click on edit on a new one and then you can add this customer to that new appointment.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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Hello,
Thank you. But if I have space for other customers on the same day why I can't reschedule? This is a limit for my tour
Thanks
Hello Amos,
This how it is designed, in that case you need to cancel this appointment and then to click on edit on a new one and then you can add this customer to that new appointment. When you edit the appointment you have option notify the customer that can be turned off so your customer will not know if this was canceled and the booked again or just rescheduled.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables