Hello Jana,

Thanks for reaching out to us.

There have been some changes, but since Azure is Microsoft’s public cloud computing platform, where users can pick and choose from multiple services to develop and scale new applications or run existing applications in the public cloud, you can log into it with existing outlook.com, office365.com, or hotmail.com accounts.

I suppose you see the error when you want to integration with Outlook?

I recommend checking out the documentation regarding the Outlook integration on this link. We have updated the documentation according to the changes.

Looking forward to hearing from you.

Hello Jana,

This is what i was able to find

Please check if the username has *EXT* included 

The #EXT# in the user name in AD means that this is an External account and not a Work or School Account in this tenant. External users can't edit flows in a tenant.  They can execute flows, but they can't create them.

The solution is to use alternative, organizational account and try with that.

I hope it helps. Let me know if it works.

Hello Jana,

You'll need to access your database (via phpMyAdmin, or some other database management tool) and access the wp_amelia_providers_to_outlook_calendar table (please note that wp_ is the default database prefix, but on your end, it could be anything, so look for your_prefix_amelia_providers_to_outlook_calendar table). Delete all rows from that table, and after that, you should be able to connect your employees to the Outlook Calendar.

Let me know if it works.

Hello Jana,

You are welcome, great to hear that it's working now!

If you have any other questions, please open a new ticket and we will gladly help you there.

Have a nice day!