We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am trying to set-up a scheduled notification follow up email for my client but can't seem to get this to work.
I have set-up an appointment reminder email by setting up a cron job on the server as instructed (and this seems to work), however, the follow up email that should be sent four hours after the appointment is not being sent. Is there a separate cron job that needs to be set-up for this?
My client does have the registered copy of the Ameila plugin but can't locate their login details to allow me to access the purchase code.
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Hello Matthew,
Thank you for reaching out to us.
Amelia is just a middleman for Cron. This is WP product that is set on server so uf notifications are not sent please rach out to your hosting provider so that they ca check if there are any issues with cron on your server.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
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