We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #3531962
Shortcode filters resetting
Closed

Comments

  •  1
    Joern started the conversation

    We’re using the step by step booking form shortcode [ameliastepbooking] in the standard block editor with custom parameters to filter location and staff.

    On every new page load in the block editor, the saved parameters are reset / disappearing. If we then save the page, the parameters are deleted on the front end form. This means whenever we make a change on the page, we need to remember to manually reselect all of the Amelia shortcode parameters, or else the form will reset to the default booking form. This happens for all dropdown parameters, but not for "trigger type" and trigger to load form manually parameters, which still get populated fine.

    We are using 7.1, but it also happend on 7.0. Happens on multiple sites and on different servers.

    The old shortcode works fine. [ameliabooking] loads with the saved parameters as expected.

    There are no console errors.

    It appears to be a conflict with Genesis Blocks, but it arose only since updating Amelia. Rolling back Genesis Blocks has no effect: Something in the new Amelia updates caused this.

  •  1,696
    Uroš replied

    Hello Joern,

    Thank you for reaching out to us.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

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